1. About these terms

These terms apply between Looky Connect Limited (NZ company number 9297648, NZBN 9429052496899), trading as Looky Connect Oceania ("we", "us"), and the person or organisation purchasing or using our products and services ("you").If you sign a separate written agreement or accept a written quote from us, that document takes priority over these terms to the extent of any inconsistency.

2. Our products and services

We provide (a) software platforms on a subscription or perpetual licence basis; (b) hardware, including cameras, networking and security devices; and (c) installation, integration, training and support services. The details of each product are set out in your quote or plan description.

3. Quotes and orders

Quotes are valid for 30 days unless stated otherwise. An order is accepted when we confirm it in writing or receive payment. All prices are in New Zealand dollars and exclude GST, import duties and local taxes unless stated otherwise.

4. Payment

• Subscriptions are billed in advance for each billing period (monthly or annually) and renew automatically until cancelled.
• Perpetual licences and hardware plans are one-time purchases. Unless your quote states otherwise, they are invoiced as 50% on order, 40% on delivery and 10% on commissioning.
• Invoices are payable within 14 days. We may suspend services while an account is more than 14 days overdue, after giving you written notice.

5. Cancellations and refunds

• You may cancel a subscription at any time. It remains active until the end of the paid period, and partial periods are not refunded.
• Deposits paid for hardware that has been ordered or customised for you are non-refundable once the hardware has been procured.

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply. {" "} If you are acquiring our products or services for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply, as permitted by section 43 of that Act.

6. Delivery, risk and ownership of hardware

• Delivery dates are estimates. Shipping to Pacific destinations may be affected by freight schedules and customs clearance.
• Risk in hardware passes to you on delivery to your site or your nominated freight forwarder.
• Ownership of hardware remains with us until you have paid for it in full. You agree that this creates a security interest that we may register under the Personal Property Securities Act 1999.

7. Hardware warranty

Hardware we supply is warranted for 12 months from commissioning against defects in materials and workmanship. During that period we will repair or replace defective items. The warranty does not cover damage caused by misuse, unauthorised modification, power surges, tampering, or operation outside the specified environmental conditions.

8. Software licence

• We grant you a non-exclusive, non-transferable licence to use our software for your internal operations, within the limits of your plan (for example, the number of sites or cameras).
• Perpetual licences continue indefinitely. Updates and support beyond the support period included in your plan require a separate support arrangement.
• You must not resell, sublicense, reverse engineer or white-label our software unless your plan expressly allows it.

9. Support and availability

Support hours, response times and channels are set out in your plan or quote. For hosted services we aim for high availability but do not guarantee uninterrupted service. We will give advance notice of planned maintenance where practicable.

10. Responsible use of surveillance and security technology

If you purchase surveillance, facial-recognition or security-testing products, you agree to:

• use them only for lawful purposes and in accordance with the privacy, surveillance and human rights laws of your jurisdiction;
• obtain any approvals, give any notices and display any signage required by law;
• use security-testing devices only on systems you own or are authorised in writing to test; and
• not use our products to target individuals on the basis of race, ethnicity, religion, political opinion or any other protected characteristic.

We may suspend support or licences if we reasonably believe our products are being misused.

11. Acceptable use

You must not:

• use our services for any unlawful purpose;
• attempt to gain unauthorised access to our systems or to other users’ data;
• upload or transmit malicious code or spam; or
• interfere with the operation or security of our platforms.

12. Intellectual property

We (or our licensors) own all intellectual property in our software, hardware designs, documentation and branding. You own your data, and you grant us a limited right to process it solely to provide our services to you.

13. Confidentiality

Each party will keep confidential the other’s non-public information - including system architecture, pricing and security configurations - and will use it only to perform its obligations under these terms.

14. Limitation of liability

• To the extent permitted by law, neither party is liable to the other for loss of profit, revenue, data or goodwill, or for any indirect or consequential loss.
• Our total liability arising under or in connection with these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
• These limits do not apply to liability that cannot lawfully be limited, or to a breach of confidentiality or wilful misconduct.
• Security and surveillance products reduce risk but cannot eliminate it. We do not guarantee that any system will prevent every intrusion, incident or security breach.

15. Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, cyclones, pandemics, freight or customs disruption, war, or failure of utilities or telecommunications networks.

16. Termination

Either party may terminate by written notice if the other party materially breaches these terms and does not remedy the breach within 20 working days of receiving written notice of it, or if the other party becomes insolvent. Clauses that by their nature are intended to survive termination - including payment, intellectual property, confidentiality and limitation of liability - will survive.

17. Changes to these terms

We may update these terms and will give at least 30 days’ notice of material changes by email. Changes do not affect orders we have already accepted.

18. Governing law and disputes

• These terms are governed by the laws of New Zealand.
• If a dispute arises, the parties will first try in good faith to resolve it by negotiation for 20 working days.
• If the dispute is not resolved, it will be referred to arbitration in Auckland, New Zealand, under the Arbitration Act 1996, before a single arbitrator. The arbitration will be conducted in English.
• Nothing in this clause prevents either party from seeking urgent interim relief from the courts of New Zealand, or from bringing proceedings in the New Zealand courts to recover unpaid amounts.

19. Contact

For legal enquiries, contact us at{" "} support@lookyconnect.org.

1. Who we are

This policy explains how Looky Connect Limited (NZ company number 9297648, NZBN 9429052496899) trading as Looky Connect Oceania ("we", "us"), collect, use, store and share personal information. We comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles, and with the privacy laws of the other countries in which we operate where they apply.

2. Scope of this policy

This policy covers personal information we collect through lookyconnect.org, our live chat, email, and our sales and support activities.

It does not cover personal information that our clients collect using systems we supply - for example surveillance footage, facial-recognition data or marketplace customer data. In those cases our client is the agency responsible for that information, and we handle it only on their instructions (see section 9).

3. Information we collect

• Information you give us: name, email address, phone number, organisation, job title, and the content of enquiries, quote requests, live chat messages and emails.
• Transaction information: the plan or products purchased, invoices and payment status. Card details are entered directly with Stripe - we never see or store full card numbers.
• Account information: for authorised dashboard users, login credentials (passwords are stored only in hashed form) and activity records.
• Automatically collected information: IP address, browser and device type, pages visited and referring website, collected through cookies and our analytics provider.

4. How we use your information

We use personal information to:

• respond to enquiries and prepare quotes;
• deliver, install and support the products and services you purchase;
• process payments and maintain financial records;
• send service, security and billing communications;
• understand how our website is used so we can improve it; and
• meet our legal obligations.

We do not sell personal information. We only send marketing emails with your consent, and every marketing email includes a way to unsubscribe.

5. Who we share information with

We share personal information only with service providers who help us operate:

• Stripe - payment processing (PCI DSS Level 1), United States and global
• Resend - email delivery, United States
• PostHog - website analytics, United States
• Railway - website hosting and database, Singapore

We may also disclose information where required by law, or where necessary to prevent a serious threat to someone’s health or safety.

6. Storage outside New Zealand

Our website and database are hosted in Singapore, and some of our service providers process information in the United States. We only use providers that are subject to privacy protections comparable to the New Zealand Privacy Act 2020, or that are contractually required to protect your information.

7. How we protect your information

We protect personal information with encryption in transit (TLS), role-based access controls for staff, and hashed passwords. No system is completely secure. If a privacy breach is likely to cause serious harm, we will notify the affected people and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

8. How long we keep information

• Enquiries, quote requests and chat messages: 24 months after our last contact with you.
• Client, transaction and financial records: 7 years, as required by tax law.
• Website analytics data: 12 months.

After these periods we securely delete or anonymise the information.

9. Systems we supply to clients

When we supply systems that process personal information - including biometric information such as facial images in our WatchDog surveillance platform, or identity verification in our marketplace platforms:

• the client decides how the system is used and is responsible for complying with the privacy, surveillance and human rights laws that apply to it;
• we act only on the client’s documented instructions;
• our WatchDog architecture keeps surveillance data on the client’s own premises and we do not hold copies of it; and
• we never use client data to train models or for any purpose of our own.

10. Cookies

We use essential cookies to keep the website secure and to manage login sessions, and analytics cookies to understand how the website is used. You can block or delete cookies at any time through your browser settings. Blocking essential cookies may stop parts of the website, such as the dashboard login, from working.

11. Your rights

You have the right to ask for a copy of the personal information we hold about you and to ask us to correct it. We will respond within 20 working days. If you are not satisfied with how we handle your request or any privacy concern, you can complain to the Office of the Privacy Commissioner at{" "} privacy.org.nz.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last changed.

13. Contact us

Privacy enquiries are handled by our Director, who acts as our Privacy Officer. Email: support@lookyconnect.org

1. Freight and Delivery Times

We ship hardware and physical technology from New Zealand to various Pacific Island nations. Delivery times are strictly estimates. Air freight typically takes 5-14 business days, while sea freight can take 3-6 weeks depending on shipping schedules, weather conditions, and port congestion. We are not liable for delays caused by third-party freight forwarders.

2. Customs, Duties, and Import Taxes

All international shipments are subject to local customs inspections. The Customer (buyer) is strictly responsible for paying all local customs duties, import taxes, consumption taxes (CT/VAT), and any broker clearance fees required by the destination country.

Looky Connect Ltd is not responsible for any packages held by customs. If a package is abandoned or returned because the customer refuses to pay local taxes, the customer remains fully liable for the original purchase cost and all associated return shipping fees.

3. Damaged in Transit

Risk in hardware passes to you on delivery to your site or your nominated freight forwarder. We carefully package all technology to withstand international transit. However, if your items arrive damaged, you must notify us and the freight carrier in writing within 48 hours of receipt, including photographic evidence of the packaging and damage.